Introducing Zip!
Dental Boutique has partnered with Zip to provide another payment option for our patients.
What is Zip?
Zip is a digital financial services company that may be able to provide our patients with an option when it comes to financing their dental work with us. The two key products available for our patients are Zip Pay and Zip Money.
Patient Application Process
Eligibility Criteria
The following infographic highlights the eligibility criteria that is applied to patients who apply for finance with Zip.
Application Process Steps Overview
The application process is quite quick, with patients receiving an outcome within 5-10 minutes.
Application Process from the Patient’s Perspective
The following images walk you through the application process from the patient’s perspective.
Successful Applicants – Payment Request Flow
The following flowcharts show the Payment Request process for new and existing Zip customers.
Payment Request Flow for New Zip Customers
The following flowchart illustrates the Payment Request process for successful new Zip applicants.
Payment Request Flow for Existing Zip Customers
The following flowchart illustrates the Payment Request process for existing Zip customers. The process is he same as for new customers, without the need for the application process.
Support from Zip
The team at Zip have provided dedicated support for us at Dental Boutique, either by contacting Ned directly, or by reaching out to their ‘Zipline’ support team.
Zip also has online help available directly on their platform:
Support for Customers
If a patient requires support from Zip, they can contact the Customer Experience team:
Compliance
It is important that you do not provide financial advice nor make any recommendations as to which finance option a patient should choose.
Any assistance that you provide should be purely administrative, helping the patient to compete the application process.
If a patient asks you for financial advice, even if it’s simply to ask which Zip option to choose, please tell them to seek advice from an accredited financial advisor.
Important Stuff
The following image contains some important Terms & Conditions:
Zip Information Session Training Video
Please ensure that you watch the following video of the Dental Boutique training session that was run by Ned and Alex from Zip.
The training session explores the topics covered in this page, as well as an exploration of the system processes and dashboards that will assist you in using the Zip platform.
The training covered the application process, compliance, and the use of the Zip dashboard for transaction management. Key points included the importance of accurate patient information, the flexibility in setting repayment terms, and the various support channels available for merchants and patients.
Refer to the table below for the video timestamps, should you revisit the video and wish to jump to a particular topic.
Weekly PC Meeting – 21 July 2025
The following video is a recording of the weekly PC meeting, where the team were able to explore the application process and ask questions about some of the challenges that they were facing.
Refer to the table below for the video timestamps, should you revisit the video and wish to jump to a particular topic.
Some of the points that were discussed in the video include:
