When you have equipment breakdown and a repair is needed within the clinic, please follow the below guidelines on who and how to contact.
Plant Equipment/Dental Chairs – Henry Schein
Please check the Guides below and see if the issue can be completed in house. If it seems like a simple fix, feel free to call Amanda for advice before lodging a service request.
Please do not contact service technicians directly on their mobile – we need to have a paper trail of all communications.
All requests should be sent in writing by email and please cc your PM, PD and amanda@dentalboutique.com.au, so HQ can escalate if required.
Please report service issues and faults to:
VIC – service.vic@henryschein.com.au
NSW – service.nsw@henryschein.com.au
QLD – service.qld@henryschein.com.au
SA – service.sa@henryschein.com.au
Handpieces
All NSK handpieces are sent directly to NSK and others to Handpiece Hotline.
All clinical leads need to track the handpieces that have been sent off for servicing.
Please find the How To Guides and Site Tracking Sheets via the lesson below.
