Dentist – Consultation – The DB Way

“It’s not about what you say, it’s about how you say it“

Before you begin you must take into consideration these few questions. Having a clear understanding of these will allow for you to consult effectively and give patients the outcomes that they want to achieve.

  1. What do you believe is the outcome for the patient 
  2. What do you believe is the outcome for dental boutique 
  3. What are the pain points

Ideal Outcome for Patient

  1. Answers/Solutions/Options/Advice (Pros/Cons)
  2. Confidence from – Dentist, FOC, DA, OHT
  3. Feeling Heard by the Clinic/Clinicans
  4. Patient Centered Care
  5. Non-Judgmental Safe Space
  6. Informed Decision Making

Ideal Outcome for Yourself / DB

  1. Treatment Decided (has an appointment made at least with Hyg)
    1. Don’t let patient leave without appointment
  2. Finances -Patient is comfortable and able to do treatment
    1. Normal occurrences make patient uncomfortable
    2. Normalize finance
  3. Objective with treatment outcomes
    1. Informed decision making
  4. Word of Mouth Referrals
    1. Must leave Clinic Happy (FOUNDATION OF DENTAL BOUTIQUE)
    2. Patient has an ideal experience
  5. Time given to patient (Value back to the above point 4.1)
    1. Patient feels you have spent time with them
    2. Make sure Patients feel like they have time
    3. Make sure patients don’t feel rushed
  6. Work you are proud of
    1. Patients leaving as your ambassadors

Paint Points

  1. No Pc’s on Saturday/Certain days
  2. Financing / proposing treatments of high cost $20k+ is daunting
  3. Flexibility with Treatment plans
  4. Mindset Change required
    1. Costs/worth
    2. Cosmetic vs general work
  5. Patient comfort (pain, length of treatment time/confidence)
  6. Deadlines, setting expectations and treatment timelines
  7. Unsupportive Partners of patients
    1. Someone else is providing finance for treatment
    2. Financially they don’t see value
    3. Cosmetically not supportive
    4. Backup options are required (leaving the door open for other treatments)
    5. Good understanding of patient financial situation required
    6. Call partner if neccesary
  8. Finding out or knowing what patient’s financial ability is
    1. Sensitive to patients life at this point (rule of averages)
    2. Patients <23yo generally spend <$10k
  9. Legalities – Consent

Price Matching

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