In this lesson we cover:
- Missed calls
- Inbound/Outbound call counts and other useful stats
Missed calls
This video shows how to find specific info on missed calls. How to use the filters in the analytics tab to work out which department and time frame you need and then how to drill down on the data to find out which agents missed the calls specifically
Inbound/Outbound call counts and other useful stats
This video is similar to the missed call info how ever we focus more on the call stats of the clinic and the breakdown of agent info. We include the information about total calls made/missed, call duration etc
