Voicemail
In this lesson we cover:
- Accessing voicemail
- Assigning voicemail to users
- Leaving notes
- Resolving the voicemail
The video demonstrates all parts of the Voicemail functionality. Starting with where to find the voicemails and then how to listen to them/read the transcript. From there how to allocate the task to an agent and how they can leave resolution notes once the patient has been attempted to be called back
